Privacy Policy

Pillara respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who we are

Pillara is a medication support app designed to help people manage medicine routines, appointment preparation, and safer over-the-counter checks.

If you have questions about this Privacy Policy, you can contact us at hello@pillara.app.

2. Information we collect

We may collect the following categories of information:

• Contact information, such as your name and email address.
• Waitlist or marketing information, such as your role, platform preference, and optional message.
• Account information, if and when you create an account.
• Health-related information, if and when you choose to add medicines, reminders, allergies, conditions, or appointment notes inside the app.
• Technical information, such as device type, browser type, IP address, and basic usage analytics.

3. How we use information

We use information to:

• provide and improve Pillara;
• manage the waitlist and early access process;
• contact you about launch updates, product changes, or requested information;
• personalise the app experience, where relevant;
• keep the service secure and prevent abuse;
• comply with legal obligations.

4. Health information

If Pillara later allows you to store medicine or health-related details, we will handle that information with extra care. We only intend to use health-related information to provide the features you request and operate the service.

Pillara is not intended to replace professional medical advice, diagnosis, or treatment.

5. Legal bases

Where applicable, we may process information based on:

• your consent;
• performance of a contract with you;
• our legitimate interests in operating and improving Pillara;
• compliance with legal obligations.

6. Sharing information

We do not sell your personal information.

We may share information with:

• service providers that help us host, analyse, secure, or operate the product;
• professional advisers or legal authorities where required;
• a buyer or successor in the event of a merger, acquisition, or business transfer.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the service, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We take reasonable technical and organisational measures to protect personal information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location, you may have rights to:

• access personal information we hold about you;
• request correction or deletion;
• withdraw consent where processing is based on consent;
• object to certain processing;
• request data portability where applicable.

To make a request, contact hello@pillara.app.

10. Cookies and analytics

We may use cookies or similar technologies for basic site functionality, analytics, performance monitoring, and product improvement. You can usually control cookies through your browser settings.

11. Children's privacy

Pillara is not intended for children without appropriate parent, guardian, or caregiver involvement where required by law.

12. International data transfers

Your information may be processed in countries other than your own. Where required, we will take steps intended to provide appropriate safeguards for those transfers.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.

14. Contact

For privacy questions or requests, contact: hello@pillara.app